Click on any subject below for more information
CAREERS
CONTACT INFORMATION
PAYMENT METHODS
RETURNS / EXCHANGES
SHIPPING
SHOPPING
Please visit any of our 17 Southern California Locations if you would like to work in one of our stores. For a list of locations click here. If you would like to work in our corporate office please click here for a list of openings or email your resume to melaniem@dianesbeachwear.com.
Diane has 17 locations throughout the Southern California area.
Click here for a complete listing.
How can I contact someone from your corporate office?
Click here for corporate contact information.
Our policy is to respect and protect the privacy of our users. With your permission, the personal information you give us may be shared with third parties. This information may be combined with other personally identifiable information available from our records and other sources. It will be used to enhance our future marketing efforts and may also be used by our marketing partners to bring you offers of interest. Diane’s Online occasionally shares other information about our users with advertisers, business partners, sponsors, and other third parties in aggregate, not as individuals. This data is used to customize Diane’s Online content for our users. Click here to view our complete Privacy Policy.
We accept Visa, MasterCard, Gift Card, E-Gift Card, and E-Credit.
A Gift Card is a prepaid card issued by Diane’s Inc. for the purchase of merchandise exclusively on Diane’s Online or at any of our retail locations. Click here for a list of our store locations. Gift Cards are available in denominations of $25, $50, $100, $250 or $500. E-Gift Cards are issued for featured promotions, giveaways and prizes. E-Gift Cards expire 90 days from the issue date and may not be used on previous purchases or towards the purchase of a gift card. E-Credits are issued as a result of an online exchange/return; it can only be used for purchases made on Diane’s Online. Lastly, a Gift Certificate is issued for awards and giveaways. Gift Certificates may not be used for online purchases, towards previous purchases or towards the purchase of a gift card.
No, unfortunately Gift Certificates can only be used at any of our 17 Southern California locations. Click here for a list of our store locations.
Yes! We protect the integrity of our customers’ credit card information. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
Click here to view our return policy.
No, merchandise can only be exchange via mail. No exceptions. Click here to view the proper return/exchange procedure.
An exchange form is included with each order . For a pdf downloadable exchange form please click here. For a fax or e-mail please email dianescustomerservice@yahoo.com.
All orders are subject to credit verification prior to shipment. Orders will typically arrive within 5 to 7 business days for Ground and 3 to 4 business days for Express. Orders placed after 3:00 pm PST will not be processed until the following business day. We ship all orders out via UPS Monday through Friday; orders are not shipped out Saturday or Sunday. Other shipping options are available on select merchandise. Please contact customer service for more information 877-286-5213 x 2114.
We do not offer express delivery to Hawaii, Puerto Rico, Canada or any international addresses. Shipping rates in these areas are subject to an additional charge. Please contact customer service for more information 310-224-1900 x 2114.
You can only ship to one address each time you checkout. If you need to send items to different addresses, you will need to place each order separately.
At this time we do not ship to P.O. or military addresses.
When we receive your order, you will receive an e-mail message with the tracking number. If you have any issues please e-mail dianescustomerservice@yahoo.com.
Once your order is sent out, you will receive an e-mail with your UPS tracking number.
During the online checkout process you will have the option to send your purchase to an address different from your billing address. We also have a Gift Guide feature to help you pick out the best gift without the hassle of going into a store. Click here to view the Gift Guide.
At this time we are not shipping to any international addresses with the exception of Canada. Shipments outside the United States may be subject to import charges, duties, or taxes which are the responsibility of the purchaser. An additional shipping charge will be added to all international orders. For special rates please contact customer service 310-224-1900 x 2114.
We do offer express shipping on most orders.
Occasionally, due to popular demand an item may be out of stock at the time that you place your order. In these instances you will be notified regarding backordered items and should expect a delay in delivery. You will not be charged for the express shipping fee if your order takes longer than 4 business days (M-F, excluding holidays, add 1 day for orders submitted after 3pm PST).
**Standard shipping rates are for the United States, excluding Hawaii, Alaska, Canada and Puerto Rico. The cost of shipping depends on the total amount of your order. Shipping rates are calculated after sales tax is added. Sales tax charges are based upon the tax laws of the state where your order is shipped. Sales tax will be charged for orders placed in CA.**
 |
At this time we cannot ship to P.O. Boxes or military addresses.
For delivery to Hawaii, Alaska Puerto Rico please add $20 to standard shipping fees and add $50 for delivery to Canada (use slashed shipping fee for orders over $100). At this time we are not shipping to any international addresses with the exception of Canada. FREE Shipping and Express options are not valid on delivery to Hawaii, Alaska, Puerto Rico, Canada or any international addresses.
Shipments outside the United States may be subject to import charges, duties, or taxes which are the responsibility of the
purchaser.
*Add 1 day for all orders submitted after 3pm PST. We do not ship on Saturdays or Sundays. FREE Ground Shipping is offered for orders that are $100 or more after discounts and promotions are applied. This offer excludes the purchase of gift cards and special orders. You have the option to chose whether or not you would like a signature required. All orders that are over $500 will be shipped signature required. Occasionally, due to popular demand an item may be out of stock at the time that you place your order. In these instances you will be notified regarding backordered items and should expect a delay in delivery.
Other shipping options are available on select merchandise.
Please contact Customer Service for more information 310-224-1900 x 2114
When you find an item you wish to purchase, simply click ‘Add to Bag’ located to the right of the picture. Your item will be placed in your shopping bag until you are ready to check out. You can view your shopping bag any time by clicking on‘Shopping Bag’ located on the top right corner of your screen.
We only accept orders both online and over the phone. At this time we are not accepting orders via fax or through the mail. For online orders please contact customer service at 877-286-5213 x 2114.
Most of our online items are in stock and available to ship immediately. However, some items are “out of stock” which means we have ordered them from our manufacturers, but they are not yet available to ship. If you are interested in an item that is currently “out of stock” or not featured online, please contact customer service and ask about special orders. You can contact customer service at 877-286-5213 x 2114.
Our ‘Shopping Bag' and ‘Wish List' features save your information for seven days. If a product is no longer available, the product may still remain in your shopping bag but will not be available to order.
Checking out is simple! You can check out any time by clicking on ‘Shopping Bag’ located on the top right corner of your screen. You can then review your purchase and check out.
Sales tax is charged according to the state that the merchandise is being purchased from. Sales tax will be added to purchases made from customers who reside in California.
Updating is easy! Locate and click the ‘My Account' button at the top right hand corner. Login to your account by entering in your username and password. You can make modifications to the billing section of your account by selecting the ‘Edit Information' button located in the middle of the ‘My Account' page. All ‘Shopping Bag' information is automatically saved to your account for 7 days.
Login and select ‘add to wish list’ located next to the product picture. They will remain in your Wish List as long as they are available on our site. You can add and remove items at any time. To delete an item select ‘delete’ next to the image. To purchase the item, simply click on the picture and select‘add to bag’. You can e-mail your wish list to people by entering the intended recipient's e-mail address below your wish list and selecting ‘send’.
|
